Refund policy
Last updated: 24/04/2026
Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive. No reason is required.
To start a return, contact us within the 14-day period.
Return Conditions
To be eligible for a return, items must be:
- Unused and unworn
- In original packaging with tags attached
- In the same condition as when you received them
Hygiene Products
Underwear and other intimate products are shipped with a protective hygiene seal. These items can only be returned if the hygiene seal remains intact and unbroken. Once the hygiene seal has been removed or broken, the item cannot be returned. This exception is in accordance with EU consumer law.
International Orders (Outside the EU)
We are unable to accept returns from customers located outside the European Union, including the United Kingdom and United States. All sales to non-EU customers are final. Please ensure you have reviewed our size guide and product information carefully before placing your order.
If an international order arrives damaged, defective, or incorrect, please contact us and we will find a solution on a case-by-case basis.
Return Shipping (EU Customers)
The customer is responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 14 days of us receiving the returned items, using the same payment method as your original purchase.
Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than two months after discovering the issue. Include a photo of the item and a description of the problem.
We will offer repair, replacement, or a full refund including return shipping costs, as required by Dutch consumer law.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item for a refund and place a new order.